1. Data in the app (on your device)
Settings and game data (for example the player names you enter, the intensity level you pick, the type of dares) are stored locally on your device only and are never sent to us. To delete them, uninstall the app from your device — this permanently removes Oyey's local data.
On Android you can also delete the same data without uninstalling: Settings → Apps → Oyey → Storage → Clear data (on some phones: Storage & cache → Clear storage). On Android the app data also holds what the app remembers about a code or a creator's referral: the creator's handle and a random string generated once on that installation (point 4). Clearing the data or uninstalling removes them along with everything else, and later purchases no longer carry the identifier. One caveat: for 90 days after installation the Play Store still remembers which link the app was installed from, so after merely clearing the data the app may read the link referral again at its next launch (with a new random string). Uninstalling closes that route too.
If you have Google backup turned on on Android, the system may save your crew, seen cards and game settings in that backup and restore them on a new phone. We have no access to that backup; you manage it in your Google Account settings. Code and referral data are never included in it.
2. Purchases (Apple and Google)
Information about purchases and subscriptions is tied to your Apple ID and processed by Apple, not by us. You manage and cancel your subscription in your Apple ID settings (see Terms, § 6). Your App Store purchase history is subject to Apple's policies and retention periods.
On Android, information about purchases and subscriptions is tied to your Google Account and processed by Google as part of Google Play, not by us. You manage and cancel your subscription in Google Play: at play.google.com/store/account/
3. Email correspondence
If you have contacted us by email (support, a complaint, a bug report), we keep that correspondence only for as long as we need it to handle the matter and for the applicable limitation period. To request its deletion:
- write to oyey.games@gmail.com with the subject “Data deletion”;
- we will delete the data unless we are required to keep it to meet legal obligations (for example accounting ones);
- we handle such requests within 30 days and confirm once it is done.
4. Code and referral programme data
If you claimed a reward with a code or installed the Android app from a creator's link, we hold records of your purchases linked to an identifier that holds none of your details: on iOS it is assigned by Apple, on Android the app itself attaches it to every purchase (eight characters of a hash of the creator's handle plus a random string generated once on that installation). Details: Privacy Policy, section 5. Our register holds neither your name nor your e-mail address, so we cannot find those records from them. We need something that lets us recognise your purchase in the register.
To have them deleted, write to oyey.games@gmail.com. If you bought on an iPhone (App Store), give us:
- the purchase date and the amount and currency;
- what was bought (the name of the game, bundle or subscription) and the country of your App Store;
- if you remember: the code you redeemed and roughly when.
All of that is on the receipt Apple e-mails you after every purchase — the simplest thing is to forward it. If you happen to have Apple's transaction identifier it speeds things up, but it is not required: the App Store does not show it in your purchase history, so we cannot ask you for it. We never ask for your password or any Apple account credentials, and we never will.
If you bought on Android (Google Play), give us:
- the order number from the order confirmation e-mail from Google Play (it starts with
GPA.); - the purchase date and the amount and currency;
- what was bought (the name of the game, bundle or subscription) and the country of your Play Store (Play Store → profile icon → Settings → General → Account and device preferences → Country and profiles);
- if you remember: the code you redeemed or which creator's link you used, and roughly when.
The order number, date, amount and product are in the order confirmation e-mail Google Play sends to the Google Account used for the purchase — the simplest thing is to forward it. You can also find the order number in your order history: in the Play Store app (profile icon → Payments & subscriptions → Budget & history) or at play.google.com/store/account/
Then:
- we find the matching records and delete them; if more than one purchase matches what you sent, we will ask for one detail that tells them apart;
- we delete everything except records we are legally required to keep for accounting (5 years from the end of the tax year); those stay in the books only and are used for nothing else;
- we delete the records from our register. Apple and Google keep their own data about your purchases under their own rules, and we cannot delete that data on your behalf: you manage your App Store purchase history through Apple, and your Google Account data and Google Play order history through your Google Account settings (point 2);
- on Android the identifier stays in the app data on your phone and later purchases would still carry it; if you do not want that, clear the app data or uninstall the app (point 1);
- we keep a note of the request itself, so that the data does not come back at the next settlement — that note is all that remains;
- we handle requests within 30 days and confirm once it is done.
Deleting settlement data does not take away your purchases or the reward from the code: entitlements to content are managed by Apple or Google, not by us.
5. Your rights
You have the rights granted by the GDPR (including access, rectification, erasure and objection). Details and the controller's contact information are set out in our Privacy Policy.